The IT department your office never had to hire.
For Manhattan offices of 5 to 50 people: a help desk your staff can reach directly, on-site support when something needs hands on it, and one engineer who already knows your setup. One flat price per person, per month.
- Most issues fixed remotely the same day
- On-site anywhere from FiDi to Inwood
- No long-term contract, written quotes up front
Three ways small offices handle IT
Most offices we meet are running on the first option and wondering why the same problems keep coming back.
Call a freelancer when it breaks
- – Cheap until something big goes wrong
- – Nobody watching backups or updates
- – Knowledge leaves when they do
Hire someone in-house
- – A full salary and benefits for one person
- – One skill set, and gaps when they're out
- – Hard to justify under 50 people
Managed IT with East River IT
- + Predictable per-person monthly price
- + Proactive updates, monitoring & backups
- + Everything documented, and it belongs to you
Day-to-day help, plus the work nobody sees
When your team needs help
Behind the scenes
So you're never stuck
Three ways to reach the help desk
Call
For anything urgent, like a system that's down or someone who can't work. No phone tree, no ticket number to recite.
For requests that can be scheduled: a new hire next week, access to a shared folder, a printer acting up.
Remote session
For most computer problems, we connect securely with permission and fix it while you watch.
“When you call, you reach an engineer who already knows your office. Not a phone tree, and not a new tech every time.”
Set up around how your industry works
A law firm, a design studio and a dental office all need IT that works, for different reasons.
Law firms
Matter-level permissions, secure email and backups you can rely on.
Learn more →Accounting & finance
Controls documented for NYDFS, clients and cyber insurers.
Learn more →Architecture & design
Networks and storage fast enough for big drawings.
Learn more →Medical & dental
Front-desk computers that just work, locked down and updated.
Learn more →Real estate & property management
Secure access from anywhere, shut off cleanly when people leave.
Learn more →Nonprofits
Discounted licensing and a setup that doesn't depend on a volunteer.
Learn more →Creative & marketing agencies
Mac-heavy offices, big files and fast turnarounds.
Learn more →Professional services
Consultancies and firms that bill by the hour and can't lose time.
Learn more →A clear monthly price, quoted for your office
Every office is different, so we price after we've seen yours. You get a written quote before any work starts, and your invoice matches it.
Flat, per person
One monthly price per user. Your cost grows only when your team does.
No long-term contract
Stay because it works, not because you're locked in.
Projects quoted separately
Office moves, cabling and migrations get their own written quote.
Hourly if you prefer
Need help only occasionally? As-needed support is available.
What your first month looks like
- First visit
Free assessment
Network, devices, backups, accounts, and a talk with your team.
- A few days later
Written plan
Risks, priorities and prices in plain English. Yours to keep.
- Agreed start date
Handoff & onboarding
Access from your old provider, documentation, monitoring installed.
- From then on
Ongoing support
Urgent fixes first, then your engineer keeps everything current.
Managed IT questions
What's included in managed IT?
Help desk by phone, email and remote session, on-site visits in Manhattan, patching and updates, new hire setup and offboarding, device and license tracking, and vendor management. Security and backup can be added to the same plan.
How much does managed IT cost?
It's a flat monthly price per person, based on your office size and what you need covered. After the free assessment you get a written quote, with no obligation.
How fast do you respond?
For urgent issues we aim to respond within the hour during business hours, and most problems are fixed remotely the same day.
Do you offer after-hours support?
Yes, after-hours emergency support is available for clients who need it. Planned work like updates is always scheduled after hours.
Will we always work with the same people?
Yes. Every client has a dedicated engineer, and everything is documented so support stays consistent.
Do I need a contract?
No long-term contract. Start hourly or monthly, and change any time.
One partner for your whole office
Networking & Wi-Fi
Networks, Wi-Fi, cabling and firewalls
Learn more →Cybersecurity
MFA, endpoint protection, email security
Learn more →Backup & recovery
Backups you've actually tested
Learn more →Microsoft 365 & cloud
Email, files, Teams and accounts
Learn more →Office moves & build-outs
Cabling, network closets, move-in day
Learn more →