IT that keeps your Manhattan office running.
East River IT is the outsourced IT department for Manhattan businesses of 5 to 50 people: help desk, networks, Wi-Fi, security and Microsoft 365, handled by an engineer who already knows your office.
- Most issues fixed remotely the same day
- On-site anywhere from FiDi to Inwood
- No long-term contract, written quotes up front
Everything your office runs on, handled in one place
Most small offices have IT spread across a cousin who set up the Wi-Fi, a vendor who sold the firewall and a freelancer who comes by when something breaks. We bring it under one roof, and write it all down.
Managed IT & help desk
Everyday support for your whole team
Learn more →Networking & Wi-Fi
Networks, Wi-Fi, cabling and firewalls
Learn more →Cybersecurity
MFA, endpoint protection, email security
Learn more →Backup & recovery
Backups you've actually tested
Learn more →Microsoft 365 & cloud
Email, files, Teams and accounts
Learn more →Office moves & build-outs
Cabling, network closets, move-in day
Learn more →Three ways small offices handle IT
Most offices we meet are running on the first option and wondering why the same problems keep coming back.
Call a freelancer when it breaks
- – Cheap until something big goes wrong
- – Nobody watching backups or updates
- – Knowledge leaves when they do
Hire someone in-house
- – A full salary and benefits for one person
- – One skill set, and gaps when they're out
- – Hard to justify under 50 people
Managed IT with East River IT
- + A predictable monthly cost
- + Proactive updates, monitoring & backups
- + Everything documented, and it belongs to you
Built to replace the IT guy who never picks up
A dedicated engineer
When you call, the person helping you already knows your network, your people and your history.
Local and on-site
We work only with Manhattan offices, so when something needs hands on it, we come to you.
Proactive, not reactive
Updates, patches and backup checks run on a schedule, so small issues don't become outages.
Written quotes
You get a written quote before any work starts, and your invoice matches it.
Everything documented
Network map, accounts and vendor contacts belong to you. You're never held hostage.
We deal with the vendors
Internet down? Phones acting up? We make the calls and follow up until it's fixed.
“When you call, you reach an engineer who already knows your office. Not a phone tree, and not a new tech every time.”
Set up around how your industry works
A law firm, a design studio and a dental office all need IT that works, for different reasons.
Law firms
Matter-level permissions, secure email and backups you can rely on.
Learn more →Accounting & finance
Controls documented for NYDFS, clients and cyber insurers.
Learn more →Architecture & design
Networks and storage fast enough for big drawings.
Learn more →Medical & dental
Front-desk computers that just work, locked down and updated.
Learn more →Real estate & property management
Secure access from anywhere, shut off cleanly when people leave.
Learn more →Nonprofits
Discounted licensing and a setup that doesn't depend on a volunteer.
Learn more →Creative & marketing agencies
Mac-heavy offices, big files and fast turnarounds.
Learn more →Professional services
Consultancies and firms that bill by the hour and can't lose time.
Learn more →Getting started is simple
- First visit
Free assessment
We review your network, devices, backups and accounts, and ask your team what's been frustrating them.
- A few days later
Written plan
What's at risk, what to fix first and what it costs, in plain English. Yours to keep.
- Agreed start date
Handoff & onboarding
We collect access from your previous provider, document everything and fix the urgent items.
- From then on
Ongoing support
Your dedicated engineer handles day-to-day requests and keeps everything current.
Straight answers about small-office IT
What Does a Managed IT Provider Actually Do? MSP vs. Break-Fix, Explained
If you've only ever called someone when things break, here's what a managed service provider does differently, and whether your office needs one.
Learn more →7 Signs It's Time to Replace Your IT Guy
Slow callbacks, no documentation, backups nobody has tested. Here are the warning signs your current IT setup is costing you more than it saves.
Learn more →Cyber Insurance Questionnaire: What Your IT Needs to Have in Place
Cyber insurers now ask detailed questions about your security. Here's what they usually look for, and how to get ready before your renewal.
Learn more →Questions we hear a lot
What is a managed service provider (MSP)?
An MSP is an outside company that acts as your IT department. Instead of calling someone only when things break, you get ongoing support, maintenance, security and planning for a predictable monthly fee.
How much does managed IT cost?
It's a flat monthly price per person, based on your office size and what you need covered. After a free assessment you get a written quote with no obligation. Occasional hourly support is available too.
Do I have to sign a long-term contract?
No. Many clients start with hourly support and move to a monthly plan once they see the value.
How quickly do you respond?
Most issues are fixed remotely the same day. For urgent problems we aim to respond within the hour during business hours.
Do you support Macs?
Yes. Windows, Mac and mixed offices, along with Microsoft 365 and Google Workspace.
We already have an IT provider. How hard is it to switch?
Easier than most people expect. We collect what we need from your current provider and take over in a planned handoff, so your team isn't left without support.