When something breaks, your team shouldn't have to wait on a call center or explain your setup to a stranger. We become your IT department. Your dedicated engineer knows your network, your people, and your history, so problems get fixed faster and don't keep coming back.
What's included
- Help desk by phone, email and remote sessionYour staff reach our help desk directly. Most issues are fixed remotely the same day.
- On-site visits in ManhattanFor hardware, network, and anything that needs hands on it.
- Patching and updatesWindows, Mac, and key software kept current so small issues don't become security holes.
- New hire and departing employee setupLaptops, accounts, and access set up on day one and shut off on the last day.
- Device and license trackingA clear record of what you own, who has it, and when it's due for replacement.
- Vendor wranglingWe deal with your internet provider, phone company, and software vendors so you don't have to.
Common questions
Do I need a monthly contract?
No. You can use us as needed at an hourly rate, or choose a monthly plan with a set price and priority response. Most clients start hourly and move to monthly once they see the value.
How fast do you respond?
Monthly clients get priority. For urgent issues, we aim to respond within the hour during business hours.
Do you support Macs?
Yes. Windows, Mac, and mixed offices.
Will we always work with the same people?
Yes. Each client has a dedicated engineer who learns your setup, and everything is documented so support stays consistent.
Other services
Networking & Wi-Fi
Office networks, Wi-Fi that reaches every desk, cabling, and firewalls done properly.
DetailsCybersecurity & backup
Protection against ransomware and phishing, plus backups you've actually tested.
DetailsMicrosoft 365 & cloud
Email, file sharing, and accounts set up cleanly, migrated safely, and managed for you.
Details